I sent the money, and the request status changed to Completed. However, the money never arrived. I contacted customer support, and they stated that the transfer had been sent. I asked them for a receipt. They provided one, but the receipt contained completely different bank details, which didnt match those I originally provided in my request. I reported this to customer support, after which they requested a screenshot of my bank statement. I provided one. This wasnt enough, so they asked for a PDF of the bank statement. I also provided that. Now some "exchange service" is demanding my full transaction history for the entire month. Let me repeat: this is an exchange service, not the tax service or law enforcement. Dushanbe City Bank doesnt provide the ability to generate a statement of transactions for a specific day. This doesnt make sense logically. They have no grounds for demanding my full bank statement, since they initially sent the money to completely different details, not those specified in my request. The money still hasnt arrived. I asked to have the funds returned to cryptocurrency, but there is been no response for over 10 hours. The funds continue to be illegally withheld. The exchanger requested a video recording showing my bank card details. I was forced to do this in a vulnerable position, and now the exchanger potentially has access to my bank card details. Do not use this exchanger, otherwise you could lose your money. The amount is 540 USDT. It appears the exchanger made a mistake and now refuses to take responsibility. I am prepared to provide all screenshots, transactions, and correspondence to the administration.

I exchanged Tether ERC20 for Kaspi Bank KZT, but the exchange was rejected. They requested the following information via Telegram: You must answer the questions and provide the requested documents. - What is your employment status? - What are your sources of income? - How did you receive funds before you deposited to us from your wallet/platform? Please provide us with proof of your deposit and withdrawal history from the sending platform to your wallet, from which you subsequently deposited to our platform. - What was the purpose of receiving the funds deposited to your wallet/platform? Provide proof of withdrawal from the sending platform to your wallet. - If the sender of the funds was not you, but a third party, please provide us with proof of communication/correspondence confirming receipt of the funds/payment. You must also provide the following documents: 1. A high-quality photograph of your identity document (passport or national ID), showing all sides. 2. A high-quality photograph of you holding this document.